Refund Policy

A user may request a refund if a paid service was not provided due to a fault of AIGate, or if access to the paid functionality was not issued within 48 hours after a successful payment.

Refunds may be approved in cases of technical error, incorrect balance crediting, failure to provide paid access, or another issue caused by the service.

A refund request must be sent to support (@aigate_support) within 48 hours from the payment date or from the moment the issue was discovered.

The request should include the account, payment amount, payment date, and a short description of the issue.

Each request is reviewed individually.

The review period is up to 24 hours from the moment support receives the request.

If the service was provided correctly, the balance was credited, and the user spent funds on API usage, refunds for already provided services are not made.

Refunds are not provided only because the user changed their mind or no longer wants to use the service after the paid service was correctly provided.

If the request is approved, the refund is processed within 72 hours from the refund decision.

The refund is made using the same payment method and to the same payment details from which the payment was made, when technically possible. If this is not technically possible, support will agree on another available refund method with the user.